Return Policy

Return & Exchange Policy – Nashtare Shop
At Nashtare Shop, your satisfaction is our priority. We are pleased to offer exchanges under the following conditions:

1. Exchange Eligibility:
   Items can be exchanged only if:
   The product arrived broken or damaged.
   There is an error on the invoice.
   The wrong item was sent.
2. Exchange Request Timeline:
   Requests for exchanges must be made within 48 hours of receiving your order.
3. Return Requirements:
   The item must be unused and in its original condition unless it arrived damaged.
   All accessories must be included; otherwise, your exchange request may be denied.
   Items must be returned to us before any refunds can be processed. We need to verify that the item is still in the same condition as originally delivered.
4. Delivery Charges:
   Delivery charges for returning items will be the responsibility of the customer. This includes any items being returned for a refund or exchange. We do not cover these fees.
5. Exchange Process:
   If customers wish to change an item, they must return it to our warehouse for inspection. We will check the condition of the product before proceeding with the exchange or replacement.
6. Refunds:
   No cash refunds will be issued.
   The amount paid will be held as store credit on your account or card, which can be used for future purchases.
7. Shipping Fees:
   Shipping fees are non-refundable unless the error was on our side.

Warranty Information for Electronic Products

8. Warranty Coverage:
   Some electronic products come with a 1-year warranty covering:
   The motor and electrical components.
   Coverage applies if there is any specific malfunction or defect during normal use.
9. Important Conditions:
   The warranty is valid only if the product is not misused or improperly handled.
   Please ensure there are no external issues affecting the device at your location, as these may lead to malfunctioning.
10. Non-Covered Items:
    Some products are not covered under warranty unless they arrive broken or do not match the photo that was sent.
11. Review Request:
    Customers must review their situation within 24 hours of receiving the product in case there is any defect or error in the order.
    For any warranty claims or further inquiries, please contact our customer service team. Thank you for choosing Nashtare Shop!